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Welcome

As a teacher in Primary Schools Natalie often saw the frustration suffered by the Assistant Principal as they struggled to find casual relief teachers to fill vacancies.

Teacher Relief Services was established to create a point of access for both primary schools looking for staff and casual replacement teachers looking for work. It is a simple concept - a central person organizing relief staff.

Over the last eleven years, Teacher Relief Services has built an excellent reputation for not just finding replacement teachers but matching appropriate teachers to vacant positions.

Through our persistence and diligence to provide a professional service, our company has won the prestigious award of 'Highly Recommended Provider in Customer Service', through the Australian Achiever Awards Scheme 2006.

Teacher Relief Services is pleased to announce the opening of its resource centre for teachers.

The Teacher Resource Bookshop
is located at
Shop 2
103 High St
Hastings.

We're open 9-5 weekdays and 9-12 on Saturdays.

 

You'll find a range of teaching materials to cover every subject area - from blackline masters to story books to stationery.

RIC, Blake Education, Oxford, Rigby, Hawker Brownlow, Firefly Press and Scholastic are all featured.

There's also a selection  of materials for CRTs available for purchase through our online shop.

Come in for stickers, reward items, posters, charts and art materials.

 

6 May, 2008

Excellence in Customer Service

Media Release

TEACHER RELIEF SERVICES P/L SCORES 98.52% FOR CUSTOMER SATISFACTION

The judging process for the 2008 Australian Achiever Awards for Victoria's Employment, Training & Consultancy Services category was completed on 4th May.

Teacher Relief Services P/L scored a highly recommended 98.52%.

Now into a tenth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a businesses' own customers - an indication of a well run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.

The award system focuses on seven criteria, each scored separately, namely:
Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all businesses who have achieved over the last five years can be viewed at www.achiever.com.au

Some of the comments Australian Achiever received from Teacher Relief Services P/L clients are:

"We would be. without a doubt , one of their biggest customers and we have very complex needs to be met and Natalie is fantastic at that.  We liaise with TRS is any problems arise and make sure that all is sorted and the parties concerned are satisfied.  The staff at TRS are very professional, friendly and very approachable.  We get feedback from our relief teachers that other agencies are no where near as good as this one."

"Teacher Relief Services are very thorough.  They advise us in a timely manner of casual relief teachers that they are sending us and they are prompt to act if any problems arise.  They are always very courteous and they address any problems promptly, they are very good with their customer service and they meet our needs "

"Their main function at Teacher Relief is to provide emergency teachers.  At the first point of call on the telephone you are always met with a friendly voice and nothing is too much hassle.  They try very hard to match people with the position available and they are most proffessional in their manner. "

For verification of this report, please call Geoff Harwood, Director, Australian Achiever, 1800 638 318.

Natalie Petersen
Managing Director 
 

 

 
 

Copyright ©Teacher Relief Services Pty Ltd
PO Box 141
HASTINGS 3915

TEL: 1300 366 807
TEL/FAX: (03) 59 794 135
MOBILE: 0418 389 170

Click here to email TRS

 

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